AI Brain for CX

Description

Twig is an AI co-pilot designed specifically for customer experience teams managing complex products. It drafts responses to customer queries by referencing help articles, resolved tickets, and support channels. Twig provides factual answers that are always cited with trustworthy sources, allowing verification and citation to customers. It enables CX teams to control AI responses, ensuring they can review and refine answers with their own knowledge. With multiple AI personas tailored to various CX roles, Twig simplifies data integration from third-party sources and generates synthetic data to improve answer quality. It allows customization of answering style and tone, provides insights for oversight, and is already utilized by over 7400 representatives in customer support.